Why does not work when self-cleaning
Possible causes:
1. Rolling brush may be stuck by large particles objects
2. The machine is not placed on the charging base
3. The machine is on the base, but not in the charging state (not connected to the power or the machine and the base disconnected)
4. Machine power less than 10%, can not start self-cleaning (deep self-cleaning power less than 30%, can not start)
5. Dirty tank full of water / sewage tank is not installed in place6. Clear water tank is not installed in place / lack of water in the clear water tank
Solution:1.
Check the status of the rolling brush. If the brush is stuck, please clean the brush
2. Place the charging base and turn on the power
3. Turn on the power or put back the charging base
4. Check the state of the dirty tank, clean / install the dirty tank5. Check the status of the clear water tank, install the clear water tank / clear water tank filled with water
What should I do if the battery status indicator does not light up while charging?
1.Please make sure the power adapter is plugged in properly and connect to the base normally;
2.Please place the vacuum back to the base again.
Why does the vacuum make the strange noise?
1.There might be too much water in the dirty water tank; Please empty it in time;
2.The main suction opening might be blocked; Check and clear any blockage.
Note:H11Max/H11
Why does the suction power become weak?
1.There might be blockage with the filter, roller brush, and the tube; Please check and clean
those parts in time.
2.The roller brush cover, filter, and clean water tank have not been installed in place; Please
check and install those correctly
Note: H11 max/H11
During regular use, it's possible for the floor scrubber's assistive wheels, which make contact with the floor, to leave behind a slight amount of water residue. To reduce the occurrence of water stains, you might try the following tips
- Slow down a bit when pushing the floor scrubber forward to allow more water to be absorbed.
- Ensure that the brush roll and squeegee are in good condition and are not excessively worn or damaged.
- After using the floor scrubber, you can address any remaining water residue using a clean mop or dry cloth.
- If the issue persists, please contact our technical support team in a timely manner for further assistance
Why does H11Max/H11 show the error icons? What are they for?
If the vacuum is not working properly, the screen display will show an error message. Please
refer to the troubleshooting table to find your solution.
How to use the cleaning solution of H11Max/H11?
Put 1/3 bottle cap of the cleaning solution to a bucket water in clean water tank, shake well before use.
Precautions for the use of cleaning solution: the ratio of cleaning solution is about 1:50, and the ratio can be appropriately increased when deep cleaning is required.